Post by TheTravelBug on Nov 10, 2007 17:09:09 GMT
I have recommended a number of clients to this car hire firm, based in Varna. My friend from Varna has used their cars for clients for over a year and I have put a few clients their way also.
Now last week a couple coming to view property with me hired a car from them - an Opel Astra, an automatic. It had apparently stalled for no reason when they first got it but they were told it had all been checked and no problems.
So they drive here and we use their car Monday for viewings no problems. Then Tuesday morning, after there has been a bit of a frost in the night, car starts but stuck in park and cannot change to drive or reverse. We have loads of viewings lined up and on tight schedule. But we give it an hour or two thinking maybe it is the cold weather afecting gear box. But still will not move.
Eventually rental company get back in touch, after being pushed by my lawyer here who has set up the viewings and they say they will have someone from Plovdiv collect car and take it back to Plovdiv. No idea why as we do actually have garages here in Stara Zagora. So I drove the 50km to collect clients and drove them to viewings in my car. We left keys at lawyers office in city as we told rental company we would do as we could not wait all day with car.
Rental company then refused to collect keys from city and told my lawyer/friend to get to village where car was and wait with car. She has no car so had to get friend to drive her and take time out of her working day.
Her friend tried car and still would not work. So tow truck took car all the way to Plovdiv.
Later that day we get call to say there was nothing wrong with car and as such clients had to pay all costs and go and collect it. Collection was impossible as had further viewings and meetings organised.
After number of calls to rental company, clients agreed they would pay for delivery back to village but not for service or towing there and not for days they had not had car. Rental company refused, got very nasty and threatened that they would inform police, stop clients leaving country etc....
When I phoned guy from rental company he was arrogant and refused to compromise. He said garage attendant had tried car at village and worked fine but they had still decided to tow it all the way to Plovdiv from Stara Zagora (which according to him was only 20 mins away) and now expected clients to pay over 250 levs for service and towing plus rental for a week when they had only had car for a day or two.
Very poor customer service and attitude. Will not be sending any further clients their way.
Now last week a couple coming to view property with me hired a car from them - an Opel Astra, an automatic. It had apparently stalled for no reason when they first got it but they were told it had all been checked and no problems.
So they drive here and we use their car Monday for viewings no problems. Then Tuesday morning, after there has been a bit of a frost in the night, car starts but stuck in park and cannot change to drive or reverse. We have loads of viewings lined up and on tight schedule. But we give it an hour or two thinking maybe it is the cold weather afecting gear box. But still will not move.
Eventually rental company get back in touch, after being pushed by my lawyer here who has set up the viewings and they say they will have someone from Plovdiv collect car and take it back to Plovdiv. No idea why as we do actually have garages here in Stara Zagora. So I drove the 50km to collect clients and drove them to viewings in my car. We left keys at lawyers office in city as we told rental company we would do as we could not wait all day with car.
Rental company then refused to collect keys from city and told my lawyer/friend to get to village where car was and wait with car. She has no car so had to get friend to drive her and take time out of her working day.
Her friend tried car and still would not work. So tow truck took car all the way to Plovdiv.
Later that day we get call to say there was nothing wrong with car and as such clients had to pay all costs and go and collect it. Collection was impossible as had further viewings and meetings organised.
After number of calls to rental company, clients agreed they would pay for delivery back to village but not for service or towing there and not for days they had not had car. Rental company refused, got very nasty and threatened that they would inform police, stop clients leaving country etc....
When I phoned guy from rental company he was arrogant and refused to compromise. He said garage attendant had tried car at village and worked fine but they had still decided to tow it all the way to Plovdiv from Stara Zagora (which according to him was only 20 mins away) and now expected clients to pay over 250 levs for service and towing plus rental for a week when they had only had car for a day or two.
Very poor customer service and attitude. Will not be sending any further clients their way.